President Of The United States - 1018 Words

President of the United States, a position in government that requires man to be truthful, trustworthy, and proper. A position that is forbidden for wrong, and improper beings such as criminals or law-breakers. In this case however, a man by the name of Abraham Lincoln was given the position not suited for him, and he has misused it to its core. Lincoln denied Habeas Corpus which is one of the many important rights that people have when imprisoned. He has denied the first amendment rights set forth by the constitution by destroying newspaper stands that he deemed were inappropriate, and having citizens arrested for simply standing up for what they believe in. Lincoln also disrupted the checks and balances system by dodging rulings of the Supreme Court whose main power is to keep each branch of the government in its constitutional boundaries. Abraham Lincoln needs to be removed from office due to the violation of the laws that were set forth by the Constitution of the United States. T o begin, Lincoln’s suspension of the Habeas Corpus not only took away the rights of the people, but it went completely against the United States Constitution. Habeas Corpus is the right of man to be tried in the court of law before officially being found guilty. Lincoln suspended the exercise of this right which then denied many imprisoned the right to be formally tried. One specific case is that of John Merryman. Merryman was imprisoned by the military for being involved in pro-confederateShow MoreRelatedThe President Of The United States1532 Words   |  7 PagesThe president is the most important job in the United States. Not the ruler of the United States ,but have some power over the country. The president of the United States is a person who symbolize the country and leads the country by making decisions of what is the best thing to do. The president needs to know about the past history such as the conflict of World War I and II and different events that led to violenc e in our own country. The president of the United States needs to know how the systemRead MoreThe President Of The United States1617 Words   |  7 PagesThe President of the United States is a well respect and immensely powerful position. Every 4 years, a new president is elected. Many highly respect individuals hold competition for this career, presenting their ideas and beliefs for the American people to support or refute. The United States current president, Barack Obama, is ending is 2nd term in office. This starts the debate and discussion of who will take his place as president. Currently, there is an enormous selection of individuals who peopleRead MoreThe President Of The United States777 Words   |  4 PagesThere are many flaws in the actions of the President of the United States using executive action to shape policies for the United States, but congress plays a major role in the reasons why there are so many issues pertaining to the use of executive action. Another fl aw is that it is not spelled out in the constitution that the president is allowed to bypass congress on any issues that are not attended to. Congress makes a huge fuss about the president executing his executive actions but congressRead MorePresident Of The United States1262 Words   |  6 PagesThe President of the United States of America is literally the most important person on this planet. Why, you may ask? Well, that’s because, he is â€Å"in charge† of the most powerful and influential country of the world. Every decision he makes, in regard to America, can and will affect every other country in some sort of way. Presidents have so much power that every decision they make becomes news. Now, the next logical question would be, where does all this power come from? Who said it was okay forRead MorePresident Of The United States1508 Words   |  7 PagesIn order to become president of the United States, one must meet several qualifications. These include being a naturally born citizen of the United States who is at least 35 years old and has resided in the U.S. for at least fourteen years. Hillary Clinton meets all of these qualifications. Clinton was born on October 26, 1947, in Chicago, Illinois. Her current age is 69. She was raised in Park Ridge, Illinois, which is a picturesque suburb located about fifteen miles from downtown Chicago (â€Å"HillaryRead MoreThe President Of The United States1611 Words   |  7 PagesIn every presidential election, political debates occur with the political party’s main candidate where they offer their views on running the country then citizens decide who should be the president of the United States. In 1984, President Ronald Reagan and Walter Mondale participated in their second debate against each other. Four panelists on the topic of defense and foreign policy issues would prompt the two candidates to certain issues of their concern. Some issues in the dispute that were discussedRead MoreTh e President Of The United States930 Words   |  4 PagesThe President of the United States, Jackson M. Washington, was six-foot three-inch’s tall, athletic build, salt and pepper graying hair; he was fifty-three years old. He had served in the Marines after College for four years and ended up getting out as a Captain after his first hitch. From there he started his political career by volunteering for certain candidates for Congress and the Senate that had a message that resonated with him. Back then he switched party affiliations often, like changingRead MoreThe President Of The United States1245 Words   |  5 PagesThe leader of the country In the United States of America is called the President. The title President is derived from Latin, prae- before + sedere to sit. It originally designated the officer who presides over or sits before a gathering and ensures that debate is conducted according to the rules of order. The President is the brain for millions of gover nment workers in the Executive Branch. And as well chooses how the laws of the United States are to be enforced along with singling outRead MoreThe President Of The United States Essay1682 Words   |  7 PagesThroughout United States history, the American people voted for the President of the U.S. and for members of both chambers of Congress, and the 2016 election is not an exception. On November 9th, Donald J. Trump was declared to become the 45th President of the United States by attaining 306 electoral votes, which is clearly past the threshold of the required 270 electoral votes. However, after winning the popular vote in states Trump had won, some electors from those states have expressed their disappointmentRead MorePresident Of The United States860 Words   |  4 PagesA president of the United States must perform various roles such as, Chief Legislator, Commander in Chief, Chief Executive, Chief of State, Chief of Party, Chief Administrator, Chief Diplomat, and Chief Citi zen. As the 42nd president of the United States, Bill Clinton was a great president because of his performance in presidential roles and policies put forth during his presidency. According to Compton’s Encyclopedia, Bill Clinton was born in Hope, Arkansas. He attended several universities including

Obesity Is A Developing Issue - 957 Words

Obesity is a developing issue in the U.S. today, principally created by physical latency and indulging. Along these lines, an increment in body weight can likewise be brought about by mental elements, innate qualities, using certain pharmaceutical furthermore through a man s conduct and culture. America is among the wealthiest nations on the planet also, the fattest country and our stout rears are the objects of jokes in other lands (Klein 28). This developing pattern remains a noteworthy worry as heftiness influences an individual s condition of prosperity, therapeutic services costs, efficiency levels and social criticism (U.S. Bureau of Health). Weight is an incessant condition characterized by having an abundance measure of muscle to fat ratio ratios. Grown-ups above 35 years of age are thought to be stout if their body mass record is 30. Then again, youngsters are viewed as overweight, on the off chance that they have a body mass list more noteworthy than or equivalent to the 95 th percentile for their age (Bell). Be that as it may, a few people wind up being wrongly sorted as large or overweight (Sturm, 2002). As per a report in the Journal of the American Medical Association, around 60 million individuals in the United States weigh more than 25 percent of their body s optimal weight. The article Fat Times states, If this were about tuberculosis, it would be called a pestilence (Elmer-Dewit 58). Gorging is accepted to be the real patron of stoutness amongShow MoreRelatedThe Effects Of Obesity On American Adults And Children1213 Words   |  5 PagesThe Effects of Obesity Obesity is on the rise in American adults and children. Over 78.6 million Americans are considered obese (CDC, 2014). Health experts believe the obesity crisis has become an epidemic that needs to be controlled. Today many efforts are being made by Federal and state governments and some major companies to combat obesity in adults and children. For example, some major companies are rewarding employees with cash incentives for exercising regularly and maintaining a healthyRead MoreThe Obesity Epidemic Of Children1437 Words   |  6 Pageslink to obese children The obesity epidemic holds the responsibility to annihilate many of the health benefits that have contributed to the increased durability recognised in the world today. In 2014, approximately 41 million children under 5 years of age were affected by overweight or obesity. Today, progress in extinguishing childhood obesity has been gradual and conflicting. A greater number of children are, even from before birth, on the brink to developing obesity. Children who are not yet atRead MoreObesity in Children and Teens1008 Words   |  4 Pageslonger and healthier lives. But this is not true with every individual. Obesity in children and teens is growing at an alarming rate in America, with one in three children and teens being overweight or obese, it is easy to see why this is becoming a pandemic. The number of children that are obese today, are triple the number of obese children in 1963. Not only are there many health risks involved with obesity, but self esteem issues, and development al problems can also follow. Fortunately, with properRead MoreObesity : A Study Focused On Obesity1435 Words   |  6 PagesA study focused on obesity published by Navaneelan and Janz (2014) concluded that, â€Å"Obesity has become one of the world’s greatest health concerns and threatens to undo gains made in life expectancy during the 20th century† (p. 1). â€Å"Obesity is defined as abnormal excessive fat accumulation that may impair health† (World Health Organization, 2015). In order to tackle the concerns of obesity, nurses should develop an understanding of the family’s needs and goals in order to determine family nursingRead MoreInferential Statistics Essay560 Words   |  3 PagesThis study will focus on the issue of obesity among people. Obesity is one of the prominent issues that the society is facing due to the insufficient information that people have regarding the amount of food intake as well as how people ought to balance their diet. It s eems that the problem of obesity is not only experienced in one country but in different countries and this does not only choose certain gender and age but a person who suffers obesity could be an adult or a child, female or male. Read MoreObesity as a Disease Essay1334 Words   |  6 PagesAbstract As a health care professional it is our position statement that obesity should be considered as a disease. Overweight and obese adults are considered at risk for developing diseases such as type II diabetes, hypertension, high blood cholesterol, coronary heart disease, and certain type of cancers. An average of 300,000 deaths is associated with obesity and the total economic cost of obesity in U.S. was about $ 117 billion in 2000. As health care professionals it is our responsibility toRead MoreEffects Of Obesity On The Health834 Words   |  4 Pagesbe important to identify important women health issues that can possibly be prevented, or the risk of developing the condition reduced with education, health promotion, and wellness for the patient. The patient may need encouragement, a listening ear, or time spent with them to develop a goals and a plan for health promotion. A women’s health topic that is well known is the negative effect of obesity and endometrial cancer. Topic of Interest Obesity negatively impacts the health of women in many waysRead MoreHow Nurses Can Care For A Family With A Child That Suffers From Obesity1237 Words   |  5 Pagesare overweight or obese.† This statistic is very alarming because child obesity can lead to many other chronic diseases that no child should have to endure at such a young age. Fortunately, there are ways of preventing child obesity from occurring such as adequate nutrition, appropriate exercise and many others. It is important that nurses establish an open approach to communication when addressing issues related to obesity (Shepard, 2010). Open communication allows the nurse to establish a trustingRead MoreEffects Of Obesity On Children Health1139 Words   |  5 PagesEffects of Obesity on Children Health Obesity is a serious medical and psychological condition that affects children, adult, and elderly people. According to WHO, People who are above the normal weight for their age and height are called obese. Childhood obesity has been problem in developed as well as in developing countries. As Cause, it is accepted that increase in obesity results from an imbalance between abnormal intake of unhealthy food and drink and also unable to burn calorie. There is increasingRead MoreNutrition and Health in Third World Countries1523 Words   |  7 Pagesstill a major fatality in this present day. Policymakers, social scientist and medical experts have expressed alarm about the growing problem. While most agree that the issue deserves attention, consensus dissolves around how to respond and resolve the problem. Malnourishment continues to be a primary health liability in developing nations such as Asia, sub-Saharan Africa and Latin America. It is globally the most significant risk factor for illness and death, predominantly with hundreds of millions

Marketing and the Other Business Functions - Research in Marketing

Question: Describe about the Marketing and the Other Business Functions for Research in Marketing? Answer: The Cool Car Company based in London has the core business of buying and selling cars. The organisational structure of the company can be represented as: The main goal of the organisation is provide prompt services to its customers in buying and selling cars and to meet this goal all the departments need to work in harmony. All the departments are interconnected to each other. The functioning of one department depends on the functioning of other. A brief discussion of the roles of different departments and their interrelation is as follows: Purchase Department This department is responsible for purchase of cars by the company. The team has to work closely with the sales and marketing department as they deal directly with the customer so the demands and requirement s of the customers are known by them which information is used by the purchase team to purchase the cars. They make a planned forecast of the number of cars required based on this information. Marketing Department the main role of this department is to market the product of the company by different modes of advertising. The company has an active website which is maintained by the marketing department so it is the marketing department which is the face of the company. The information required by marketing department to update the website on the new cars available for sale, no. of cars sold, etc. would be required from various departments like sales, finance. Also a marketing plan is developed by the marketing team. The team can only develop the plan keeping finance team in the loop as the budget is decided by them. Sales Department this department is responsible for selling the cars of the company. The sales department deals directly with the customers so they are aware of the demand for cars, hence they help the purchase department in deciding on the purchase of cars depending upon the requirement and demand by the customers. Also the service since the sales person is the face to the customer so any matter relating to finance, legal or service is approached to by the customer to the sales department which further directs the customer to the concerned department. So the sales department is involved in most of the department work. Operations Department once the car is sold to the customer, the process of delivering the car to the customer starts. This is the job of the operations department. All the paper work is done by this department and it also maintains a stock of inventory. Dispatch and Service Department once all the necessary paper work is done, the final delivery of the car is done by the Dispatch. This department needs to work closely with both sales and operations department. The customer and car information is given by sales team and all documents provided by operations team to ensure right delivery of car. Also after the car is dispatched, after sale service is important which is given with support of the sales team. Finance Department this team is responsible for giving the business results and also forecast the future sales and revenue of the company. The team has to work closely with the sales and marketing team to get those figures. Also the team prepares the overall budget for the company, hence all the departments are linked to the finance dept. as their budget is also allocated by the finance dept. the dept. prepares financial statements taking cost information from purchase dept., revenue information from sales dept. , various business expenditures from operations department. Legal Department this department takes care of the legal issues that may come up during the course of the business ranging from drafting waiver forms for employees to handling suits from angry customers. This department works closely with the service and sales department as complaints from customers are lodged to them which are further transferred to the legal department to resolve the issue. Determining goals and objectives is imperative to the success of an organisation. The set goals and objectives help the people in the organisation to work in way to achieve those goals. In fact, the various stakeholders in an organisation help to identify the goals and put plans into action to achieve the decided goals and objectives. The main goal of CCC is to keep its customers satisfied by giving best quality services and also maximising its profits and having a good growth year to year. Now, all the departments work in harmony to achieve the above objectives. In order to keep the customers satisfied, the sales and service department have to perform well by resolving all their queries and fulfilling their needs. In order for the sales dept to fulfil needs properly, marketing dept. has to give right information as to the demand for the cars and the customer requirements. This information is used by the purchase dept. to decide on its buying. The operations department has to work in harmony with other depts. to ensure smooth running of the business. The measurement of the fulfilment of objectives is done by the finance dept. which is reflected in financial statements in terms of profits. Also the different dept. can give insights in forming the objectives of the organisation based on their experience. The sales and marketing dept. team will understand firsthand which of companies policies and processes are working or not and can suggest improvement. All the depts. in the process of their working can suggest improvements in the processes and the new objectives may be formed accordingly. Process Management is an approach to making an organizations work flow more effective and efficient. It includes defining a process, establishing responsibilities, evaluating process performance and improvement of processes. CCC has a process of selling a cars which starts with purchase dept. buying cars, marketing dept. identifying customers, sales dept. selling the cars, dispatch and service dept,. Delivering the car and providing after sales service, operations dept. maintain documentation, finance dept. collecting payment. CCC should document all the processes so that the employees can know the working process. Once documentation is done, the responsibilities will be allocated to respective dept.. An e valuation should be done on a periodic basis to see if work is being done as per standards or not and also if improvements are required in the ongoing process, the same should be taken care of. When all dept. will work according to laid down standards, the output will be automatically good and quality services will be given to customers. Purchase Department is an important department in CCC as it buys the cars which are further sold by the company. There are many responsibilities to be met by this dept. which include both internal i.e. specific to the company and external i.e. to the third parties. Internal responsibilities can be stated as below: Placing order for the cars Keeping a stock of cars kept as inventory from time to time Inspection of incoming cars Verification of invoices Maintain purchase record and files Reporting to the Managing Director Maintaining coordination with other departments Analyze on long term availability and costs of purchase External responsibilities include: Develop and maintain healthy relation with active suppliers Negotiation with various suppliers to get the best deals Assessment of demand Selection of sources of supply Monitor and control the suppliers performance Smart Objectives The three objectives to be laid down by purchase dept. for the year would be: Increase the source of supply the dept. will look out for more sources of supply i.e. procure cars from more suppliers than it is doing currently. By doing this, the company will have a competitive advantage as it will be able to negotiate well and thus bring down its cost of purchase. A decreased cost will lead to higher profit margins. Also more cars at disposal will lead to pushing of sales which will expand the operations. To maintain uninterrupted flow of materials a companys growth is characterised by increasing sales, high sales is possible only if there are uninterrupted flow of materials i.e. cars for the sales team to sell. This will ensure smooth functioning of all the departments. To procure cars at a cost which is economically consistent with the quality and service required low cost will ensure high profit margins. The various systems that could be implemented to achieve quality, time and financial constraints are: Managing Bottlenecks means identifying operations with large quantities of inventory waiting to be worked upon, removing such bottlenecks by subordinating all non bottleneck operations to bottleneck operations. Identifying quality problems using control charts, pareto diagram and cause and effect diagram Employing financial and non financial measures of quality. Monitoring the performance of various departments is very important to know if they are operating as per the set standards. The various control techniques which can be applied include: Budgetary control every dept. has its assigned budget, hence they should keep a check that their expenses do not cross the budget Inventory control - there should be a control of minimum level of required inventory at any point of time. Quality control to ensure cars sourced meet the quality standards Quality is imperative to the success of a business and in an industry like healthcare, quality is of utmost importance as a little negligence may lead to high risks. There are various quality management systems available which can be used by the managers to ensure quality by the employees in delivering the services. Quality management systems allow companies to keep up with the current quality levels, meet customer requirement for quality, retain employees through competitive compensation programs and employ the latest technology. There are three quality systems which can be deployed by the operations manager: Total Quality Management (TQM) TQM is a quality management approach in which quality is emphasised at every step of the business. It aims at developing long term quality services. The approach breaks down the process into small activities and emphasises that each activity be quality controlled. Under TQM, a quality strategy is developed by the management, the strategy development strategy is made with the involvement of all departments who are to execute such strategies. The strategy is based on customer and stakeholder needs and is communicated well to the organisation to act as a motivating force. In light of SCAS, the operations manager can deploy TQM. For this, he needs to break the process of receiving calls at 999 to receiving the patient in the ambulance and hospitalising him into smaller activities in terms of quality. Like he can set a minimum call answer time, minimum time to reach the place of emergency, the quality of medication to be provided in the ambulance and so on. While framing these quality strategies, he should also consult the employees responsible for execution of the same as they will give realistic figures for setting standards. This way the employees will also be motivated as they are involved in decision making and they will e more responsible. Also there will be more clarity as to different standards set for various activities. Continuous quality Improvement ( CQI) CQI aims to develop a quality system which is never satisfied and required continuous improvement and innovation by reducing time consuming and low value add activities. CQI has been adopted in many industries including healthcare industry mostly known in acronym FOCUS-PDCA process to improve to improve a process what is known variation a process improvement Then move through the process improvement plan: Plan create a timeline Do implementation and collect data Check analyze the results Act take appropriate action The manager at SCAS can implement CQI by rewarding the employees for delivering the desired results of giving quality services to customers. Such rewards will motivate the employees to perform well and continuously improve the performance by improving the process itself. Six Sigma six sigma is a statistical measure which tolerates no more than 3-4 defects per million. Sig sigma eliminates wastage and it is suitable for high volume business. SCAS being a business model where high volumes of calls have to be answered and acted upon, six sigma is suitable where the manager can break the process into individual steps and identify the possible defects in each step and allow only the minimum percentage defect in each step by ensuring control. Such a check will motivate employees to minimal negligence. Quality Culture means having a culture in the organisation where all the members of the organisation have a mindset of delivering a quality product or service. Having a culture which has positive internal environment and creation of delighted customers. The various benefits of having a quality culture are: Increases Cooperation since the leader involves the staff also in forming strategies, there is more cooperation from them. Enables change there is strong communication and and the information is accessible so the information can be used as direction for what to do next and how to improve , thus enabling change Process improvement there is no blame game and the blame is on the process, so efforts are directed towards improving the process. Staff develops, takes risks, admits failures and learns The various methods that the company can use in evaluating and monitoring the performance of employees for continuous improvement are: the manager can carry out inspection on the accident sites or the call centre where all the calls are answered. Such inspections can be sudden so that the actual working of employees can be seen and improvements can be suggested. Also manager will have the chance to see the employee on the job, so any shortcomings in the process can be identified on the job and rectified thereafter. Consumer Surveys Consumer surveys can be carried out by the company as to their reaction to the quality of services being offered by SCAS. This will provide the company with first hand information and the process can be tailored as per customer needs. Third party assessment the company should obtain certification from International Organization for Standardization which measures the company performance in terms compliance with international quality standards. Statistical Indicators statistical indicators give suggestion for issues for performance management, quality improvement and further scrutiny. Indicators assess the company performance both internally and externally. The indicators should be designed in a manner that it can measure the achievement of predetermined objectives. The main objective of the organisation is to provide quality service to its customers and also maintain promptness in its services as it is an emergency case. However, off late employees at SCAS have compromised on quality in order to fulfil targets, hence it is imperative for the operations manager to implement changes in the operations to make it more efficient and effective. The various improvements suggested by the manager are: Provide incentive on qualitative basis instead of quantitative the employees should be rewarded for providing quality services instead of quantitative. They should be encouraged to take extra care while responding to emergency calls on 999 as these are life risking cases and should be done with utmost care. Development of customer oriented culture in the organisation currently the employees are compromising on the quality of service to customer, this may be due to absence of a customer focused culture in the company, the manager should try to build such culture by emphasising on customer service, involving employees in decision making w.r.t. customer satisfaction. Addressing employee grievance - the manager should make special efforts to listen to employee grievance if any and try to resolve their problems. Putting a performance improvement plan in place putting a plan that sets specific goals for improvement, attendance being one of them. Explain clearly the consequences of not fulfilling it. The improvements suggested above would be beneficial to the whole organisation. Other departments can also implement the above improvements as it will only lead to increased employee motivation. Customer oriented culture will not be specific to only emergency department but all other departments as all are necessarily working for its customers. The WHS Act and Regulations has made it mandatory for a person/company who has a duty of ensuring health and safety to manage risks related to it by eliminating it or if it cannot be completely eliminated, then of minimising the risks. The risk assessments required to be undertaken by CSAS by law are: Work out how severe the harm could be it includes working on how severe the harm could be in terms of may it result in serious injury or even death. How many people are exposed to such hazard or could one failure lead to another failure and so on. Work out how hazards may cause harm in most of the cases, the accident occurs due to a chain of events, hence, it is important to work on each component of the chain from the starting point till the end and determine where things may begin to go wrong. Work out the likelihood of harm occurring it means considering how often is the task done, how often are people close to the hazard. Health and Safety requirements under different situations: When new staff has joined the organisation employer must give information about the risks in the workplace and also give training on how to protect one from risks. A new telephone system has been introduced to assess any risks associated with the operation of the telephone. Also train the employees on the usage of new system. Dangerous waste product need to be disposed the waste is disposed off in a manner that the disposal does not harm the people staying in the area of disposal. Maintenance work needs to take place in call centre dept. the calls should be transferred to other dept. i.e. the incoming calls should not be stopped. Health and Safety Policies and Procedures are administrative measures to control hazards in the workplace and should be used to eliminate or reduce risk of injury or illness at workplace. The various policies for CSAS are: Elimination of risk elimination of any toxic substance or hazardous process which is not important for the system to work. Substitution substituting a hazardous process with one which is less harmful. Isolation isolating a hazardous substance or process from the employees to reduce risk of illness or injury. Administrative Controls changing the procedure of work to reduce exposure to existing hazards. Personal protective clothing and equipment proper training also must be imparted for use of protective clothing and equipment to employees. The effectiveness of the policies and procedures can be measured in short term and long term. Short term measurements include Assessment of plans being properly implemented Reduction in number of injuries Proportion of HS grievance which were resolved Long term measurements include: Rates of injury and illness Hidden coat of injuries/illness Training Guide for employees of SCAS SCAS is committed to providing safe and Healthy workplace to all and to providing training to achieve this. The employees can play an important role in maintaining a safe and healthy workplace through: Being involved in workplace safety system Wearing protecting clothing and equipment when required Reporting all incidents and accidents Reporting any discomfort or injury Informing about any health and safety concerns Sticking to the policies and procedures Keeping the work place tidy to minimise risks of any trips. Your participation is appreciated. References Wind, Y, Marketing and the Other Business Functions, Research in Marketing, Vol 5, pages 237-264 Micu,D, Ifrim,L, Daraban,C, Purdescu,C, (2012), Corss-Functional Linkages Between Marketing and the Other Business Functions in an Industrial Organisation, Vol. 74, Iss.3 Daft,R.L, (2009), Organization Theory and Design, South Western Educational Publishing Burt, David N., Donald W. Dobler, and Stephen L. Starling.World Class Supply Management: The Key to Supply Chain Management.Boston, MA: McGraw-Hill Irwin, 2003. Chen, Injazz J., Antony Paulraj, and Augustine A. Lado. "Strategic Purchasing, Supply Management, and Firm Performance."Journal of Operations Management22 (2004): 505523 Kujansivu,P., Lonnqvist,A., (2008), Business Process Management as a tool for intellectual Capital Management, Vol. 15, issue 3 Weele, A., (2010), Purchasing Supply Chain Management- Analysis, Strategy, Planning and Practise, Cengage Learning EMEA Work Safe Victoria, (2001), Getting started with Workplace Health and Safety, An introduction to Workplace Health and Safety Policies, Procedures and Evaluation World Health Organization, (2003), How can hospital performance be measured and monitored, Health Evidence Network Liberati A et al. A European project assessing the appropriateness of hospital utilization: background, objectives and preliminary results. International Journal for Quality in Health Care,1995, 7:187-199. Powell,T.C., (1995), Total Quality Management Management as Competitive Advantage: A review and empirical study, Strategic Management Journal, Vol. 16 Biolos, Jim. Six Sigma Meets the Service Economy. Boston: Harvard Business School Press, 2002. Whakatutuki, H, Sample Health and Safety Policy, Ministry of Business, Innovation and Employment, viewed on 17th May, 2015, https://www.dol.govt.nz/infozone/businessessentials/safety/staff/draft-policy-health-and-safety.asp Garvin, David, and Artemis March. A Note on Quality: The Views of Deming, Juran, and Crosby. Boston: Harvard Business School Press, 1981. Radawski,D., Continuous Quality Improvement: Origin, Concept, Problems and Application, Reichheld, Fredrick F., and W. Earl Sasser Jr., Zero Deflections: Quality Comes to Services, Harvard Business Review (SeptemberOctober 1990). NSW, (2011), How to Manage Work Health and Safety Risks Wolkins, D. Otis. Total Quality: A Framework for Leadership. Management Leadership Series. New York: Productivity Press, 1995. Harvey, L, (2006), Quality Culture, quality assurance and impact , Centre for Research and Evaluation Sheffield Hallam University,